Refund Policy
This policy explains how refunds and cancellations work for educator subscriptions and for digital products sold by educators on MoroAK.
1. Educator subscriptions
- •You can cancel your subscription at any time from your account. Cancellation stops future renewals; you retain access until the end of your current billing period.
- •Downgrades take effect immediately. The unused portion of your current plan is automatically prorated and refunded to your original payment method, typically within 5–10 business days.
- •Upgrades take effect immediately. You are charged the prorated difference for the remainder of the current billing period; no refund is issued for the unused portion of the previous plan.
- •If we materially change a plan to your detriment, you may request a full refund of the most recent monthly charge within 14 days of the change.
2. Educator-sold digital products
- •Trainings, courses, and downloadable materials: full refund within 14 days of purchase, provided you have consumed less than 25% of the content.
- •1:1 sessions: refundable in full if cancelled at least 24 hours before the scheduled time. No refund for no-shows or late cancellations.
- •Cohorts: full refund before the cohort start date; prorated refund up to the end of week 1; no refund after week 1.
- •Refunds are issued to the original payment method in the original transaction currency, typically within 5–10 business days.
3. How to request a refund
Contact us through any of the channels below with your order ID and the reason for your request:
- •Email: support@moroak.com
- •Support Hub: available from your account or at /support
4. Response time
We respond to refund requests within 2 business days. Approved refunds are processed immediately and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
5. Disputes and chargebacks
If you have any concern about a charge, please contact our support team first. Chargebacks initiated before contacting us may delay resolution and can result in temporary suspension of your account while the dispute is investigated.
6. Taxes
Where taxes (VAT, sales tax, GST) were collected at checkout, the corresponding tax amount is refunded proportionally with the refunded amount, in accordance with applicable law.